Syndic de l’Ordre des pharmaciens du Québec

Organisation profile

The Ordre des pharmaciens du Québec is an organization whose mission is to protect the public. The role of the Ordre’s trustee is to receive investigation requests from the public and investigate to determine if a pharmacist has violated its Code of Ethics or the applicable laws and regulations.

If a pharmacist is found to be in the wrong, the trustee or deputy trustee has several options. He or she may send the pharmacist’s file to the professional inspection committee, suggest conciliation between the parties or make recommendations to the pharmacist. If the fault is found to require this, the trustee may file a complaint with the disciplinary board. The trustee is also the authority who oversees control of illegal pharmacy practice and misappropriation of the title of pharmacist. The board is an administrative tribunal and is responsible for hearing the case and ruling on the pharmacist’s guilt and sanction.

Services

• Information service on the process for requesting an investigation of a pharmacist, the Professional Code, the Pharmacy Act or the pharmacists Code of Ethics. Available free of charge. Service provided by phone.

• Handling of investigation requests from anyone who believes they have dealt with a pharmacist who has breached his or her professional obligations. Available free of charge. To make a request, fill out othe form on the website or print the form and sent it by post or e-mail (syndic@opq.org). If you do not have access to the form, you may write a detailed letter on the situation and send it by post or e-mail.

• Legal information available on their website.

Contact details

266, rue Notre-Dame Ouest, bureau 301
Montréal (Québec)
H2Y 1T6

Opening hours Monday to Friday from 8:30 a.m. to 4:30 p.m. Closed Friday in the afternoon during the summer months (July and August)

Telephone
514-284-9588
toll-free : 1-800-363-0324

Fax
514-284-3420

Website www.opq.org/fr-CA/grand-public/protection-du-public/demande-et-processus-d-enquete/