Centre d’assistance et d’accompagnement aux plaintes Côte-Nord (CAAP)
Organisation profile
The Centre d’assistance et d’accompagnement aux plaintes Côte-Nord, also known as CAAP Côte-Nord, is a community organisation that assists individuals who are dissatisfied with health and social services or are experiencing difficulties with these services.
Through the support that it provides to users and the mandate that it received, CAAP’s mission is to ensure user satisfaction and the respect of user rights by striving to improve the quality of services and proposing actions that are susceptible of improving the health and wellbeing of the population.
Our field of action is health and social services. Through the information and assistance that we provide, we are there every step of the way to support users or their representatives wishing to take action with respect to an unsatisfactory situation, including the filing of a complaint. What is more, CAAP facilitates conciliation with all concerned authorities making sure users who request support from CAAP are respected.
Services
CAAP Côte-Nord offers services that are confidential and free of charge. Its actions aim to help individuals unsatisfied with the services received or yet to be received from the health and social services system express their dissatisfaction while ensuring that these services meet their expectations and needs. The CAAP Côte-Nord staff travels throughout the North Shore territory to ensure better service.
● Assistance and support professionals work with individuals, their representatives, third parties, residents and user groups to help them receive satisfactory services, ensure that their rights are respected, have improvements made in the quality of services or have actions likely to improve the health and wellbeing of the population be suggested. The Assistance service includes such services as the clarification and documentation of a case, research, drafting of letters, advice, a supporting presence at appointments, explanations regarding the various avenues of intervention, their meaning and their consequences, administrative communications, follow-ups, progress reports, intervention requests, collective or systemic interventions, etc.
● The CAAP Côte-Nord team is happy to offer your group the opportunity to attend an information session about the rights and types of recourse available to you regarding health and social services as well as the assistance and support services we can offer you.
Contact details
859, rue Bossé, bureau 201
Baie-Comeau (Québec)
G5C 3P8
Opening hours Monday to Friday from 8:30 a.m. to 12:00 noon and from 1:00 p.m. to 4:30 p.m.