Centre d’assistance et d’accompagnement aux plaintes de Lanaudière (CAAP)
Organisation profile
The Centre d’assistance et d’accompagnement aux plaintes de Lanaudière (CAAP) is a community organization mandated by the Health and Social Services Minister, following consultation with the Health and Social Services agencies, to assist and support, upon request, users wishing to lay a complaint against a Health and Social Services network institution, against a Council of Physicians, Dentists and Pharmacists (CPDP), against the Agency of the Health and Social Services or against the Quebec Ombudsman (Protecteur du citoyen).
Services
● “Complaint assistance and support:” information service on the Act Respecting Health Services and Social Services and on possible recourses. Help in drafting complaints and letters, guidance, support and referrals. For users of the public healthcare and social services system in the Lanaudière region. Available free of charge. Service provided by phone and in person by appointment.
● Group information sessions on users’ rights and the complaints procedure. Available free of charge. Possibility of travel to organizations. Phone for details.
Contact details
1446, rue de Lanaudière
Joliette (Québec)
J6E 3P2 caaplanaudiere@qc.aira.com
Opening hours Monday to Thursday from 8:30 a.m. to 12:30 noon and from 1:00 p.m. to 4:30 p.m. | Friday from 8:30 a.m. to 12:30 noon and from 1:00 p.m. to 2:30 p.m.