Centre d’assistance et d’accompagnement aux plaintes de l’Outaouais (CAAP)
Organisation profile
CAAP-Outaouais is a regional community organization mandated by the Minister of Health and Social Services to assist you in filing a complaint regarding health and social services offered by a public institution. All our services are free and confidential.
Services
A person may contact the CAAP to inquire about its services, their own rights in health and social services or the complaint process or any other recourse mechanisms. That person may also be referred to an external resource, depending on the nature of the inquiry.
ASSISTANCE IN FILING A COMPLAINT : If you decide to proceed with your complaint, here is how we can assist you:
- Inform you of the complaint process and required documents;
- Draft (if necessary) a complaint letter for your signature;
- Accompany you with meetings with relevant authorities;
Contact details
92, boul. St-Raymond, bureau 203
Gatineau (Québec)
J8Y 1S7 info@caap-outaouais.ca
Opening hours
Monday to Friday from 8:30 a.m. to 12:00 noon and from 1:00 p.m. to 4:30 p.m.