Centre d’assistance et d’accompagnement aux plaintes Saguenay-Lac-Saint-Jean (CAAP)
Organisation profile
CAAP-Saguenay Lac-Saint-Jean is a regional community organization mandated by the Minister of Health and Social Services to assist you in filing a complaint regarding health and social services offered by a public institution. All our services are free and confidential.
Services
A person may contact the CAAP to inquire about its services, their own rights in health and social services or the complaint process or any other recourse mechanisms. That person may also be referred to an external resource, depending on the nature of the inquiry.
ASSISTANCE IN FILING A COMPLAINT. Available free of charge. Service provided by phone or in person without appointment. If you decide to proceed with your complaint, here is how we can assist you:
- Inform you of the complaint process and required documents;
- Draft (if necessary) a complaint letter for your signature;
- Accompany you with meetings with relevant authorities;
Contact details
HEAD OFFICE:
414 rue Collard Ouest, Alma,
Québec G8B 1N2
SERVICE POINT :
15-927 rue Jacques-Cartier Est, Chicoutimi,
Québec G7H 2A3
info@plaintesante.ca
Opening hours
Monday to Friday from 8:00 a.m. to 12:00 noon and from 1:00 p.m. to 4:00 p.m.