Centre d’assistance et d’accompagnement des plaintes de la Montérégie – Saint-Jean-sur-Richelieu Office (CAAP)
Organisation profile
The Centre d’Assistance et d’Accompagnement aux Plaintes is a regional independent organization. Mandated in 1993 by the Minister of Health and Social Services, it offers support to users who wish to file a complaint, working hand in hand with complaint and quality services commissioners as well as with the Protecteur du citoyen (Citizen Ombudsman). Among other things, it facilitates conciliation amongst concerned parties. Available anywhere in the Montérégie region, its services are free of charge and highly confidential.
Services
To inform users of their rights and of the complaint process.
To listen to and grasp the object of a complaint.
To help you prepare your case and write your letter.
To accompany you in meeting the person responsible for processing your complaint.
To provide support in other related procedures.
To refer towards other appropriate services.
To conduct presentations on user rights.
In all confidentiality, all our services are offered free of cost and with great importance given to quality. Each request is welcomed and processed in respect of our mandate’s limitations and with open-mindedness and a respect of the person’s autonomy in making choices.
Phone for an appointment at one of our offices:
Saint-Jean-sur-Richelieu (head office)
580, 1re Rue, suite 102, Saint-Jean-sur-Richelieu (Québec) J2X 3B4
Tel : 450 347-0670
Toll-free : 1 800 263-0670
Fax : 450 347-2991
Longueuil
Tel. : 450 928-3223
Fax. : 450 928-3722
(wheelchair accessible)
Saint-Hyacinthe
Tel. : 450 252-6620
Fax. : 450 252-6621
Salaberry-de-Valleyfield (service available twice a month)
Tel : 450 928-3223 (Longueuil office)
Possibility of home meetings if required.
Contact details
580, 1ère rue, suite 102
St-Jean-sur-Richelieu (Québec)
J2X 3B4
Opening hours Monday to Friday from 8:30 a.m. to 12:00 noon and from 1:00 p.m. to 4:30 p.m.
Telephone
450-347-0670
toll-free : 1-800-263-0670
Fax
450-347-2991