Centre d’assistance et d’accompagnement aux plaintes Laval (CAAP)
Description de l'organisme
The Centre d’assistance et d’accompagnement aux plaintes De Laval (CAAP) is a community organization mandated by the Health and Social Services Minister, following consultation with the Health and Social Services agencies, to assist and support, upon request, users wishing to lay a complaint against a Health and Social Services network institution, against a Council of Physicians, Dentists and Pharmacists (CPDP), against the Agency of the Health and Social Services or against the Quebec Ombudsman (Protecteur du citoyen).
Description des services
● “Assistance and guidance in complaints:” legal information service on the Act Respecting Health Services and Social Services and on possible recourses. Assistance in drafting complaints and letters, guidance, support and referrals. For users of the public healthcare and social services system in Laval. Available free of charge. Service provided by phone and in person by appointment.
● Legal information group sessions on users’ rights and the complaints procedure. Available free of charge. Possibility of travel to organizations. Phone for details, or visit the website.